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Peer reviewedD'Elia, George; Walsh, Sandra – Library Quarterly, 1983
Reviews current state of the art pertaining to measurement and use of the construct of user satisfaction (user's self-reported degree of satisfaction with library services) and reports results of survey of 623 public library patrons measuring user satisfaction, evaluation of services, library use, and individual characteristics. Twenty-six sources…
Descriptors: Correlation, Evaluation Criteria, Library Services, Library Surveys
