Three studies examined public library reference services use by patrons in Anglo, Hispanic, and Vietnamese communities in California. Interview questions concerned search topics, use of staff help, perceived usefulness of search result, successful search strategies, reasons for not seeking help, foreknowledge of sources, reasons for using the…

Experiments were designed and carried out in an attempt to identify some parameters relating to ease of manual searching in library catalogs. A comparison of the difficulty of searching the same file in card form and book form indicated that searching the book catalog generally requires more time. (4 references) (Author/NH)

Describes research using students at the University of Illinois at Urbana-Champaign that investigated the ways in which different levels of knowledge about a topic can affect search strategies in an online public access catalog. Previous research is reviewed, and implications for information intermediaries and designers of information retrieval…

Search theory is applied to scanning library shelves or catalogs for items of immediate utility. (Author/AB)

The purpose of this paper is to describe and criticize a very common strategy in which the operations reseacher relies strongly on managerial judgement and the existing system as a basis for his inquiry. (10 references) (Author/NH)