Describes the components of computer systems and library systems, and discusses several topics related to computer systems in the library environment: the systems approach and libraries; systems engineering and systems environment; natural and artificial systems; the importance of the systems approach; and the understanding of computer systems and…

Discusses the concept of a paperless society and the current situation in library automation. Various applications of automation and telecommunications are addressed, and future library automation is considered. Automation at the Monroe County Public Library in Bloomington, Indiana, is described as an example. (MES)

Discusses the current status and potential for automated library reference services in the areas of community information systems, online catalogs, remote online reference services, and telephone reference services. Several models of the reference procedure which might be used in developing expert systems are examined. (19 references) (CLB)