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Library Trends

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Genieva, Ekaterina	1
Poll, Roswitha	1

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Performance, Process, and Costs: Managing Service Quality with the Balanced Scorecard.

Peer reviewed

Poll, Roswitha – Library Trends, 2001

Describes a cooperative project among three German libraries that used the Balanced Scorecard as a concept for an integrated quality management system. Considers performance indicators across four perspectives that will help academic libraries establish an integrated controlling system and to collect and evaluate performance as well as cost data…

Descriptors: Academic Libraries, Costs, Data Collection, Decision Making

The Role of Displaced Book Collections in Culture.

Peer reviewed

Genieva, Ekaterina – Library Trends, 2003

Considers whether rare books taken during times of war as trophies by the enemy should be restored to their original owners. Highlights include problems associated with restitution; legal and political considerations; individual books versus special collections; and the German book trade and libraries and their relations to the Soviet Union after…

Descriptors: Cultural Context, Foreign Countries, Library Collections, Library Materials