Presents guidelines and a self-assessment questionnaire that were developed by the New York Library Association for libraries serving users with hearing impairments. Areas covered by the documents include policy statements, materials, services, programing, cooperation with other agencies, facilities, and staff development. (LRW)

To meet the challenges of societal change, technological development, and economic retrenchment, libraries must develop problem-solving strategies such as marketing which can help libraries serve their clients more effectively. Marketing components are presented in the context of a customer orientation. (AEF)

Discusses library collection development and information retrieval strategies for acquiring materials related to deafness. Highlights include defining a collection policy; acquisition tools; other information sources, including libraries and organizations; serial acquisitions; information retrieval and computer databases; and addresses of relevant…

Twelve articles discuss personnel management in libraries. Topics covered include building job commitment among employers, collective bargaining, entry-level recruitment, employee turnover, performance evaluation, managing resistance to change, training problems, productivity, employee stress, compensation systems, and the Allerton Park Institute.…

Discusses 10 criteria to use when selecting traditional and contemporary literature for use with deaf children. Sharing literature is discussed; definitions of folklore are considered; and appendices list 55 traditional tales and 29 contemporary titles that are appropriate for use with deaf children. (68 references) (LRW)

Discusses the nature of job satisfaction, its relationship to performance, and associated organizational factors, such as commitment, in research libraries. Symptoms of job dissatisfaction are outlined, and a framework for improving job satisfaction provides suggestions in the areas of hiring, professional development, job design, empowerment, and…

Presents information on deafness and deaf people that is helpful to librarians communicating with deaf patrons. Communication modes and preferences are discussed, including speaking and facial expression, speech reading, lipreading, and sign language; and methods of optimizing conditions for good communication are described. (11 references) (LRW)

Describes the situations of seven European nations who presently have public lending right (PLR) systems--Denmark, Norway, Sweden, Finland, Iceland, The Netherlands, and the German Federal Republic. PLR issues in Europe are also discussed. Thirty-six references are listed. (CHC)