Highlights some of the conditions affecting rural and small libraries and describes their roles in providing information services. Results of two research investigations report that for many Americans, the community library is perceived as a place for books and is used primarily by women. The complete survey instruments and results are appended.…

Discussion of measuring and improving the quality of library public services focuses on a method for quantifying and categorizing patrons' comments from a questionnaire developed at the College of Charleston (South Carolina) library. Topics include Total Quality Management, measures of user perceptions, and defining the service role of libraries.…

Examines the results of a study of the role of the secondary school library media program in easing the adolescent immigrant's struggle with assimilation. Highlights include student-centered learning environments that value cultural diversity; a focus on personal beliefs; use of technology; and a literature program based on the archetypal hero.…