Systems analysis can and should be used in any situation where there is a need to measure performance and a reasonable possibility of being able to develop more efficient routines. Increasingly, systems analysis is being used by librarians in other areas of library activity, such as budgeting and management. (29 references) (Author)

Current trends in public library reference service include use of online systems; budget constraints in public sector; increased service; use, training, and supervision of paraprofessionals; centralized organization of reference service; participation in management of reference services; and more realistic attempts at measurement and evaluation of…