Presents a case study that describes how the Fairfax County Public (VA) has reinvented itself as a public service corporation by developing a public-private model for fund development using a top managerial committee. Discusses volunteer programs, partnerships with local utility companies, and staff training in managing patron problem behavior.…

Ten articles focusing on adult learning services in public libraries highlight global trends, support for intentional change, counseling and information needs of adult learners, adult learner services at Pratt Library and North York (Ontario) library, process of learning, administrative considerations, political factors, and implications for…

Explores recent developments and future prospects in the area of professional development for special librarians and information service professionals. Formal education and continuing education programs are discussed; activities of the Special Libraries Association (SLA) are described; several case studies are reviewed; and the SLA's graduate…

Discusses the experiences of four librarians who adopted marketing strategies to improve their practice and their institution's services, and examines the role of marketing in today's information society. (AEF)

This description of the development of a program for academically deficient students at Miami-Dade Community College highlights the leadership role of the college library in its planning, design, and implementation. The project proposal, a profile of the college, a discussion of student characteristics, and handouts describing the service are…

Discusses the possible ethical conflicts when librarians serve on the governing bodies and/or committees of regional, state, or national professional associations and issues arise that could impact their own institutions. Several case studies are presented that examine issues librarians face when engaged in an expanded professional role. (LRW)

Literacy Volunteers of America is described as a grassroots effort that has grown to national proportions. An overview of its development and case studies of library literacy projects in various states are provided, and recommendations are made for continued and future library participation in the literacy effort. (EM)

Discusses issues in the management of volunteers in research libraries, outlining the benefits to volunteers and libraries, as well as potential hazards. The volunteer program at Chicago's Newberry Library is described, focusing on recruitment, job assignments, motivation, staff attitudes, retention and library benefits. (26 references) (EA)

Outlines and illustrates the principles underlying the training of librarians in providing services to ethnic groups, discussing library education policies, the ethnic librarian, the language barrier, and course design. Twenty references are cited. (FM)

Describes a qualitative ethnographically informed case study of an electronic text center in a large academic library designed to reveal the underlying metaphors that library staff and patrons used in thinking about electronic texts. It draws upon theories from cognitive anthropology concerning metaphors and mental scripts. (Author/LRW)

Discusses remote library users in an academic environment. Highlights include user needs and expectations; user satisfaction; service to remote customers in nonlibrary environments, such as industry; the distance-learning context; student demographics; distance learning and library services; course design; and a case study at De Paul University.…

Examines the results of a study of the role of the secondary school library media program in easing the adolescent immigrant's struggle with assimilation. Highlights include student-centered learning environments that value cultural diversity; a focus on personal beliefs; use of technology; and a literature program based on the archetypal hero.…

The development pattern for the first building of the new Evergreen State College in Washington State is outlined. About one-fourth of the assignable space in this first multifunctional building is reserved for the multi-media library. First priority is given to the production, distribution and utilization of media (nonprint) materials. (NH)

Discusses adult learners and higher education provided in a distance-delivery format; case studies centered on adult learners; library service and support needs; distance adult learners' expectations of library service support; potential resources for distance adult learners; and selected online learner resources. (Author/LRW)

Explains how assessment technology identifies and improves leadership and management skills and describes how assessment centers nurture leadership in library and information science based on experiences with the Career Development and Assessment Center for Librarians in the Pacific Northwest. Evaluations and case studies of assessors and…