Discusses library user education in terms of content, impact, and limitations. Evaluation studies of library instruction are discussed; future possibilities are examined, including lifelong learning and the impact of change on libraries; and the Gateway to Information, an online user help system developed by the Ohio State University Library, is…

Examines the changing role of reference and bibliographic instruction librarians in undergraduate education. Topics include teaching students how to find information; faculty resistance to library instruction; students' ability to evaluate information sources, including information on the Internet; and computer-based instruction. (LRW)

The complexity of the information environment, and more uncontrolled distribution and access, lead to new issues for users. Reference services, with a stronger instructional role, must become more proactive in providing a fully developed repertoire of services responsive to the multifaceted queries facing librarians today. (Contains 31…