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Data Collection	2
Decision Making	2
Library Administration	2
Academic Libraries	1
Costs	1
Evaluation Methods	1
Foreign Countries	1
Higher Education	1
Integrated Library Systems	1
Library Cooperation	1
Library Services	1
Man Machine Systems	1
Methods	1
Models	1
Objectives	1
Operations Research	1
Systems Analysis	1
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Library Trends

Author

Mackenzie, A. Graham	1
Poll, Roswitha	1

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Journal Articles	1
Reports - Descriptive	1

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Germany

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Systems Analysis as a Decision-Making Tool for the Library Manager

Peer reviewed

Mackenzie, A. Graham – Library Trends, 1973

Systems analysis, in this context, is not the process which is the necessary prelude to library automation; it is something more basic. It involves seeking out the fundamentals of a situation and applying scientific methods to their study, to find an optimal solution to the problems facing the manager. (20 references) (Author/TW)

Descriptors: Data Collection, Decision Making, Library Administration, Man Machine Systems

Performance, Process, and Costs: Managing Service Quality with the Balanced Scorecard.

Peer reviewed

Poll, Roswitha – Library Trends, 2001

Describes a cooperative project among three German libraries that used the Balanced Scorecard as a concept for an integrated quality management system. Considers performance indicators across four perspectives that will help academic libraries establish an integrated controlling system and to collect and evaluate performance as well as cost data…

Descriptors: Academic Libraries, Costs, Data Collection, Decision Making