Identifies research topics related to outcomes assessment in a networked environment and discusses issues affecting these topics. Proposes a framework to relate traditional evaluation components and terminology to the networked environment and identifies factors in the networked environment that affect assessment methods. Suggests outcomes…

Provides an overview of the importance of user-based evaluations of networked information services; reviews data collection techniques that provide a user perspective when assessing networked information services, including focus groups, user logs, interviews, observation, and surveys; and offers practical suggestions and guidelines for using such…

Examines the changing role of reference and bibliographic instruction librarians in undergraduate education. Topics include teaching students how to find information; faculty resistance to library instruction; students' ability to evaluate information sources, including information on the Internet; and computer-based instruction. (LRW)