This discussion of the development of library reference service standards and guidelines for service measurement highlights the work of the American Library Association (ALA) Committee on Standards, guidelines adopted by ALA's Reference and Adult Services Division, and efforts of state, public, and university libraries. Fourteen references are…

Outlines and illustrates the principles underlying the training of librarians in providing services to ethnic groups, discussing library education policies, the ethnic librarian, the language barrier, and course design. Twenty references are cited. (FM)

Presents guidelines and a self-assessment questionnaire that were developed by the New York Library Association for libraries serving users with hearing impairments. Areas covered by the documents include policy statements, materials, services, programing, cooperation with other agencies, facilities, and staff development. (LRW)

This issue includes nine articles that address the problems of library services for off-campus higher education programs. Highlights include guidelines versus standards for library services; accreditation expectations; five program models; distance learning for library education; the public library role; and programs in Canada, the United Kingdom,…

Discusses the library standards--"Guidelines for Two-Year College Learning Resources Programs"--as approved in 1972 by three national associations, highlighting addition of quantitative standards in 1979, review in 1981, utilization for research studies, role in accreditation process, and use for statewide planning. A 28-item…

Provides an overview of the importance of user-based evaluations of networked information services; reviews data collection techniques that provide a user perspective when assessing networked information services, including focus groups, user logs, interviews, observation, and surveys; and offers practical suggestions and guidelines for using such…