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Unobtrusive Data Analysis of Digital Reference Questions and Service at the Internet Public Library: An Exploratory Study.
Peer reviewed Peer reviewed
Carter, David S.; Janes, Joseph – Library Trends, 2000
Presents results of an exploratory study attempting to establish a methodology for the unobtrusive analysis of a digital reference enterprise. Logs of over 3,000 questions asked of the Internet Public Library in early 1999 were analyzed on the basis of questions asked, self-selected demographic information, how those questions were handled, and…
Descriptors: Data Analysis, Electronic Libraries, Information Services, Internet
CINDI: A Virtual Library Indexing and Discovery System.
Peer reviewed Peer reviewed
Desai, Bipin C.; Shinghal, Raijan; Shayan, Nader R.; Zhou, Youquan – Library Trends, 1999
Describes a system called CINDI (Concordia INdexing and DIscovery System) for cataloging and searching documents in a distributed virtual library. The document author registers metadata in the form of a semantic header that contains information on syntactic and semantic content, and an expert system fills the semantic header according to accepted…
Descriptors: Automatic Indexing, Bibliographic Databases, Cataloging, Electronic Libraries
Current Opportunities for the Effective Meta-Assessment of Online Reference Services.
Peer reviewed Peer reviewed
Peters, Thomas A. – Library Trends, 2000
Suggests that current conditions are nearly ideal for the effective meta-assessment of online reference services (ORS), in part because expected patterns and modes of service have not yet been established for emerging and evolving online environments, and in part because the distance between theory and practice regarding reference service in…
Descriptors: Electronic Libraries, Evaluation, Information Policy, Information Services
Web Information Services at the University of South Africa: A Work in Progress.
Peer reviewed Peer reviewed
Hartzer, Sandra; Paterson, Brian; Snyman, Dorette; Thompson, Lisa; van Heerden, Louise; Vorster, Marza; Watkins, Ansie – Library Trends, 1998
Outlines progress initiated by the University of South Africa (Unisa) library to develop online support to distance-education users. Topics include a library skills training program delivered via the World Wide Web; research information skills; Internet course development; current awareness service; the library's home page; electronic libraries;…
Descriptors: Academic Libraries, Databases, Distance Education, Electronic Libraries