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Unobtrusive Data Analysis of Digital Reference Questions and Service at the Internet Public Library: An Exploratory Study.
Peer reviewed Peer reviewed
Carter, David S.; Janes, Joseph – Library Trends, 2000
Presents results of an exploratory study attempting to establish a methodology for the unobtrusive analysis of a digital reference enterprise. Logs of over 3,000 questions asked of the Internet Public Library in early 1999 were analyzed on the basis of questions asked, self-selected demographic information, how those questions were handled, and…
Descriptors: Data Analysis, Electronic Libraries, Information Services, Internet
Current Opportunities for the Effective Meta-Assessment of Online Reference Services.
Peer reviewed Peer reviewed
Peters, Thomas A. – Library Trends, 2000
Suggests that current conditions are nearly ideal for the effective meta-assessment of online reference services (ORS), in part because expected patterns and modes of service have not yet been established for emerging and evolving online environments, and in part because the distance between theory and practice regarding reference service in…
Descriptors: Electronic Libraries, Evaluation, Information Policy, Information Services
The Evolution of Research and Information Services at the American Federation of Teachers.
Peer reviewed Peer reviewed
Nelson, F. Howard; Bailey, Bernadette – Library Trends, 2002
Provides a history of the American Federation of Teachers (AFT) union and its information services and research functions. Examines the research department and the influence of technology, shifting from collecting information to using information from the Internet and online databases that has made access easier. Analyzes information services with…
Descriptors: Access to Information, Budgets, Databases, Information Services
Labor on Campus: Academic Library Service to Labor Groups.
Peer reviewed Peer reviewed
Schmidle, Deborah Joseph – Library Trends, 2002
Examines academic library service to labor groups, particularly in the area of Internet training. Results of an informal survey of 53 academic libraries in schools with labor study programs in the United States and Canada indicate that few provide direct services to labor unions, and provides an example of one that does at Cornell University.…
Descriptors: Academic Libraries, Foreign Countries, Higher Education, Internet
Recent Trends in Statewide Academic Library Consortia.
Peer reviewed Peer reviewed
Potter, William Gray – Library Trends, 1997
Describes five statewide academic library consortia providing access to electronic resources via the Internet: GALILEO in Georgia, the Louisiana Library Network, OhioLINK, TexShare in Texas, and VIVA in Virginia. Highlights participating libraries, core programs, reason for formation, funding, involvement of larger academic libraries in the…
Descriptors: Academic Libraries, Access to Information, Comparative Analysis, Consortia
Web Information Services at the University of South Africa: A Work in Progress.
Peer reviewed Peer reviewed
Hartzer, Sandra; Paterson, Brian; Snyman, Dorette; Thompson, Lisa; van Heerden, Louise; Vorster, Marza; Watkins, Ansie – Library Trends, 1998
Outlines progress initiated by the University of South Africa (Unisa) library to develop online support to distance-education users. Topics include a library skills training program delivered via the World Wide Web; research information skills; Internet course development; current awareness service; the library's home page; electronic libraries;…
Descriptors: Academic Libraries, Databases, Distance Education, Electronic Libraries