The work of diversity in libraries begins at the crossroad where superiority, inaction, and denial become intolerable. The paradoxes involved present questions that serve as teachable moments or paralyzing hurdles. Once at the crossroads, however, there are systematic strategies and operating principles for bringing significance, meaning, and…

Identifies research topics related to outcomes assessment in a networked environment and discusses issues affecting these topics. Proposes a framework to relate traditional evaluation components and terminology to the networked environment and identifies factors in the networked environment that affect assessment methods. Suggests outcomes…

To meet the challenges of societal change, technological development, and economic retrenchment, libraries must develop problem-solving strategies such as marketing which can help libraries serve their clients more effectively. Marketing components are presented in the context of a customer orientation. (AEF)

Libraries have failed to use marketing for three reasons: (1) a misunderstanding that equates marketing with publicity; (2) a lack of understanding of what marketing is; and (3) disagreement about the role of the client. Societal-marketing tries to balance patron demands with long-term societal needs in evaluating product excellence. (AEF)

Examines bibliographers and collection development in terms of seven sometimes overlapping contexts in order to gauge how and why their roles have changed in the past and to speculate about the future. Dimensions examined include the system of scholarly communication; information marketplace; library and university as organization; technological…

Focuses on the selection and decision-making aspects of the Edelmen model of collection development. Reviews challenges facing library/information studies education and the place of collection development within that context. Considers implications for the library/information center of the rise of a new class of resources. Suggests that a more…

Expanded resource sharing will be a feature of twenty-first century libraries. Discusses and illustrates, with reference to OhioLINK, steps to expanding resource sharing: joining a consortium, integrating intellectual access (catalogs and circulation), providing for physical and electronic delivery of materials, and integrating the collection…