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The Emerging Reference Paradigm: A Vision of Reference Services in a Complex Information Environment.
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Fritch, John W.; Mandernack, Scott B. – Library Trends, 2001
The complexity of the information environment, and more uncontrolled distribution and access, lead to new issues for users. Reference services, with a stronger instructional role, must become more proactive in providing a fully developed repertoire of services responsive to the multifaceted queries facing librarians today. (Contains 31…
Descriptors: Access to Information, Change, Information Literacy, Information Services