This article offers a number of statistics and performance measures that libraries may find useful in determining the overall quality of their network-based services; identifies a number of service quality criteria; and provides a framework to assist librarians in selecting statistics and performance measures based on service quality criteria.…

Discusses the uses of microcomputers in libraries. Highlights include selecting hardware and software; providing microcomputers for public use; using microcomputers to access larger systems; the use of general purpose software, including desktop publishing; computer networks; library specific software; and the future of microcomputers in…

Identifies research topics related to outcomes assessment in a networked environment and discusses issues affecting these topics. Proposes a framework to relate traditional evaluation components and terminology to the networked environment and identifies factors in the networked environment that affect assessment methods. Suggests outcomes…

Provides an overview of the current state of networking technology in rural libraries and describes a model for educating rural librarians in accessing electronic networks. Topics discussed include information needs in rural libraries; telecommunications technology access in rural areas; and examples of services to enhance information access.…

Describes several projects that integrate the Internet and specific Internet resources into undergraduate teaching and learning. Problems are discussed, including trying to retrieve specific and useful information, questions of reliability and accuracy of information, the need to become more user friendly, and demands on libraries for training and…

Provides an overview of developments in health sciences libraries leading to the virtual library. Highlights include online searching; integrated library systems; networked resources; the expansion of interlibrary loans and document delivery systems; the Integrated Academic Information Management System; and the role of the National Library of…

Examines the changing role of reference and bibliographic instruction librarians in undergraduate education. Topics include teaching students how to find information; faculty resistance to library instruction; students' ability to evaluate information sources, including information on the Internet; and computer-based instruction. (LRW)

Discusses the development of practical strategies for library mediation between Internet resources and potential users. Topics addressed include a hierarchy of information skills; awareness of information services and resources; the information structure of a discipline; analysis of information needs; and retrieval, evaluation, and management of…

Discusses educational issues concerning the Internet, including the changing role of the Internet in schools, libraries, and the workplace; unequal access resulting from economic and geographic barriers; implications of different privatization approaches; the impact of the Internet on professional school curricula; and the need for better tools…