Descriptor
| Computer Networks | 1 |
| Criteria | 1 |
| Library Services | 1 |
| Library Statistics | 1 |
| Measurement Techniques | 1 |
Source
| Library Trends | 1 |
Author
| Bertot, John Carlo | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Descriptive | 1 |
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Peer reviewedBertot, John Carlo – Library Trends, 2001
This article offers a number of statistics and performance measures that libraries may find useful in determining the overall quality of their network-based services; identifies a number of service quality criteria; and provides a framework to assist librarians in selecting statistics and performance measures based on service quality criteria.…
Descriptors: Computer Networks, Criteria, Library Services, Library Statistics
