Reviews the Association of Research Libraries (ARL) activities regarding special collections. Highlights include local and collaborative approaches; budget pressures; access to special collections; digitization programs; recruiting qualified staff; results of a survey of ARL special collections; and the need for ongoing statistics for special…

This investigation compared self-reported use of public libraries and public opinion about library services with levels of per-capita library funding over time. Results showed a small relationship between self-reported use of libraries and levels of library funding. There was no relationship between public opinion and funding levels. Non-economic…

Study of trends in financing public library buildings reviews data on federal, state, local, and private funding sources since the Carnegie era, and discusses statistics on expenditures by category, including construction, equipment, and site. Data are presented in 12 tables and graphs. (30 references) (MES)

Reports on work from two studies in progress related to assessing digital library reference services and developing standards that support such services. Suggests that two types of standards-utilization and technical-should be considered together in the costing, statistics, and measures for digital reference services. (Author/AEF)

This article offers a number of statistics and performance measures that libraries may find useful in determining the overall quality of their network-based services; identifies a number of service quality criteria; and provides a framework to assist librarians in selecting statistics and performance measures based on service quality criteria.…

Reports on approaches to measuring the service quality of academic libraries in the United Kingdom. Discusses the role of government and the national background of quality measurement; measurement frameworks; better use of statistics; benchmarking; measuring user satisfaction; and possible future development. (Author/LRW)