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| Library Services | 3 |
| Library Statistics | 3 |
| Economic Factors | 2 |
| Library Expenditures | 2 |
| Measurement Techniques | 2 |
| Comparative Analysis | 1 |
| Computer Networks | 1 |
| Cost Effectiveness | 1 |
| Costs | 1 |
| Criteria | 1 |
| Electronic Libraries | 1 |
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| Library Trends | 3 |
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| Journal Articles | 3 |
| Reports - Research | 2 |
| Reports - Descriptive | 1 |
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Peer reviewedBertot, John Carlo – Library Trends, 2001
This article offers a number of statistics and performance measures that libraries may find useful in determining the overall quality of their network-based services; identifies a number of service quality criteria; and provides a framework to assist librarians in selecting statistics and performance measures based on service quality criteria.…
Descriptors: Computer Networks, Criteria, Library Services, Library Statistics
Peer reviewedLankes, R. David; Gross, Melissa; McClure, Charles R. – Library Trends, 2003
Reports on work from two studies in progress related to assessing digital library reference services and developing standards that support such services. Suggests that two types of standards-utilization and technical-should be considered together in the costing, statistics, and measures for digital reference services. (Author/AEF)
Descriptors: Cost Effectiveness, Costs, Economic Factors, Electronic Libraries
Peer reviewedAllen, Bryce – Library Trends, 2003
This investigation compared self-reported use of public libraries and public opinion about library services with levels of per-capita library funding over time. Results showed a small relationship between self-reported use of libraries and levels of library funding. There was no relationship between public opinion and funding levels. Non-economic…
Descriptors: Comparative Analysis, Economic Factors, Information Services, Library Expenditures
