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Peer reviewedLankes, R. David; Gross, Melissa; McClure, Charles R. – Library Trends, 2003
Reports on work from two studies in progress related to assessing digital library reference services and developing standards that support such services. Suggests that two types of standards-utilization and technical-should be considered together in the costing, statistics, and measures for digital reference services. (Author/AEF)
Descriptors: Cost Effectiveness, Costs, Economic Factors, Electronic Libraries
