Describes a bibliographic instruction program developed at Rochester Institute of Technology to familiarize faculty with the electronic information retrieval services available through the library. The program highlights four areas: (1) historical review; (2) local connections, including the online catalog; (3) bibliographic connections, including…

Discusses advancements in information technology and their impact on library services and library management. Highlights include the relationship of libraries and computer centers; online catalogs; organizational changes; planning strategies; document delivery services; the use of CD-ROM; problems with adopting new technologies; and possible…

Discusses user satisfaction with remote access to online catalogs, categorizes the types of assistance remote users require, and considers the library's responsibility to these invisible users. An outline of suggestions for improving service to remote users is provided. (CLB)