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Digital Libraries and Their Challenges.
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Greenstein, Daniel – Library Trends, 2000
This article derives from a review of key challenges confronted by libraries that are actively investing in online collections and services. Conducted in the first instance to help refine programmatic goals of the Digital Library Federation (DLF), it took account of digital library developments, successes, needs, and challenges perceived by…
Descriptors: Electronic Libraries, Information Services, Information Technology, Library Collections
Unobtrusive Data Analysis of Digital Reference Questions and Service at the Internet Public Library: An Exploratory Study.
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Carter, David S.; Janes, Joseph – Library Trends, 2000
Presents results of an exploratory study attempting to establish a methodology for the unobtrusive analysis of a digital reference enterprise. Logs of over 3,000 questions asked of the Internet Public Library in early 1999 were analyzed on the basis of questions asked, self-selected demographic information, how those questions were handled, and…
Descriptors: Data Analysis, Electronic Libraries, Information Services, Internet
Evaluating Digital Libraries: A Longitudinal and Multifaceted View.
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Marchionini, Gary – Library Trends, 2000
The Perseus Digital Library (PDL), under continuous development since 1987, is one of the primary digital resources for the humanities. A summary of the PDL genesis and current status is given and the multifaceted and longitudinal evaluation effort is described. A brief synthesis of results is provided and reflections on the evaluation along with…
Descriptors: Electronic Libraries, Humanities, Information Services, Information Sources
Online Services to AT&T Employees.
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Brown-Woodson, Ina A. – Library Trends, 1998
Discusses the stages of transformation that occurred in AT&T's information services and how end-users participated in the process. Topics include moving from traditional to electronic services; users' needs and expectations; library staff; vendor partnerships for outsourced services; and evaluating service quality. (Author/LRW)
Descriptors: Change, Corporate Libraries, Electronic Libraries, Evaluation Methods
Current Opportunities for the Effective Meta-Assessment of Online Reference Services.
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Peters, Thomas A. – Library Trends, 2000
Suggests that current conditions are nearly ideal for the effective meta-assessment of online reference services (ORS), in part because expected patterns and modes of service have not yet been established for emerging and evolving online environments, and in part because the distance between theory and practice regarding reference service in…
Descriptors: Electronic Libraries, Evaluation, Information Policy, Information Services
Web Information Services at the University of South Africa: A Work in Progress.
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Hartzer, Sandra; Paterson, Brian; Snyman, Dorette; Thompson, Lisa; van Heerden, Louise; Vorster, Marza; Watkins, Ansie – Library Trends, 1998
Outlines progress initiated by the University of South Africa (Unisa) library to develop online support to distance-education users. Topics include a library skills training program delivered via the World Wide Web; research information skills; Internet course development; current awareness service; the library's home page; electronic libraries;…
Descriptors: Academic Libraries, Databases, Distance Education, Electronic Libraries