Interpersonal relations as necessary part of information transfer process are considered with respect to online searching in reference setting. Major concerns discussed are processes and activities of online searching, role of searcher versus that of end-user, and future trends of reference service in increasingly online environment. Fifty-five…

This article derives from a review of key challenges confronted by libraries that are actively investing in online collections and services. Conducted in the first instance to help refine programmatic goals of the Digital Library Federation (DLF), it took account of digital library developments, successes, needs, and challenges perceived by…

Discusses the importance of machine-readable data files (MRDF) in social sciences reference exchange and provides examples of their use in typical library settings. Access to and available MRDF are described. Nine references are included. (EJS)

Identifies leading issues in academic reference service based on survey of literature with emphasis on 1970s and 1980s--bibliographic instruction, computer-based reference and biliographic services, personnel-related topics (specialists, generalists, professional development, nonprofessionals in reference service), measurement and evaluation, and…

Introduces four models of data library development for meeting information needs for machine-readable data files--University of Florida facility, University of British Columbia Data Library, Data and Program Library Service at University of Wisconsin, and online numeric Kentucky Economic Information System at University of Kentucky. Four…

Analysis of one component of library reference service--online numeric database systems for time-series data--reviews tradition of reference service and ways in which computer technology has enhanced provision of library services. Experiences with Kentucky Economic Information System (KEIS) are described. Examples of KEIS and 30 references are…

Discusses the uses of microcomputers in libraries. Highlights include selecting hardware and software; providing microcomputers for public use; using microcomputers to access larger systems; the use of general purpose software, including desktop publishing; computer networks; library specific software; and the future of microcomputers in…

The Library of Congress (LC) has increasingly created digital reproductions of visual materials to enhance access to its resources. This article describes selected aspects of LC's practical experience and current practices from digital capture through interactions with users, with an emphasis on the integration of access to pictorial images online…

Addresses importance of online databases as part of library reference collection and focuses on bibliographic databases (ready reference, print versus online migration, bibliographic utilities); selection/evaluation of online databases (vendor selection, individual databases); full-text databases; numeric databases; end-user searching; and use of…

Describes reference and information services which special libraries may provide in serving clientele, including information services, bibliographic services, online search services, document delivery services, indexing services, abstracting services, publishing and alerting services, translation services, newspaper clipping services, and records…

The Perseus Digital Library (PDL), under continuous development since 1987, is one of the primary digital resources for the humanities. A summary of the PDL genesis and current status is given and the multifaceted and longitudinal evaluation effort is described. A brief synthesis of results is provided and reflections on the evaluation along with…

Discusses ways in which developments in interactive electronic technologies present public sector institutions, particularly academic libraries, with set of choices and dilemmas that will be as crucial in results as difficult in resolution. Inevitability of interactive electronics, interactive television, interactive technologies in library, and…

This review of library reference service research, which focuses on the provision of information in response to questions, covers measurement of reference service, evaluation using unobtrusive techniques, online search services, information needs and uses, the process of asking and answering questions, and artificial intelligence. Eighty-four…

Reviews the use of computerized monitoring to study the behavior of remote users of online library resources. Highlights include synchronous and asynchronous information transfer; behavioral traits of remote users; challenges to library services; the needs and wants of remote users; academic libraries and distance education; and…

Current trends in public library reference service include use of online systems; budget constraints in public sector; increased service; use, training, and supervision of paraprofessionals; centralized organization of reference service; participation in management of reference services; and more realistic attempts at measurement and evaluation of…