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Change Strategies1
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Kovel-Jarboe, Patricia1
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Quality Improvement: A Strategy for Planned Organizational Change.
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Kovel-Jarboe, Patricia – Library Trends, 1996
Considers strategies for the implementation of quality improvement in libraries. Highlights include structured quality improvement, especially Total Quality Management; organizational change; customer focus; continuous improvement; data-based decision making; systems thinking; employee involvement in decision making; diffusion of innovation;…
Descriptors: Change Strategies, Chaos Theory, Decision Making, Improvement Programs