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Library Trends | 1 |
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Kovel-Jarboe, Patricia | 1 |
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Journal Articles | 1 |
Reports - Descriptive | 1 |
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Kovel-Jarboe, Patricia – Library Trends, 1996
Considers strategies for the implementation of quality improvement in libraries. Highlights include structured quality improvement, especially Total Quality Management; organizational change; customer focus; continuous improvement; data-based decision making; systems thinking; employee involvement in decision making; diffusion of innovation;…
Descriptors: Change Strategies, Chaos Theory, Decision Making, Improvement Programs