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Cutting Out the Middleman: Patron-Initiated Interlibrary Loans.
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Preece, Barbara G.; Kilpatrick, Thomas L. – Library Trends, 1998
Describes changes in the interlibrary loan process at Southern Illinois University (Carbondale) that has empowered patrons to directly request materials through a shared online union catalog and circulation system. Staffing issues, patron satisfaction, and turnaround time are discussed. (LRW)
Descriptors: Academic Libraries, Change, Higher Education, Interlibrary Loans