Describes changes in services of the United Technologies Corporation Information Network from a traditional library system to a virtual system of World Wide Web sites, a document-delivery unit, telephone and e-mail reference, and desktop technical support to provide remote access. Staff time, security, and licensing issues are addressed.…

Discusses the new emphasis in special collections, especially in academic libraries, on the promotion of materials. Highlights include the economic basis of promotion; exhibitions; classroom ventures; the Web; seminars and other discussion groups; creative writing courses; one-time events; friends, tourists, and the public; and reference services.…

Outlines progress initiated by the University of South Africa (Unisa) library to develop online support to distance-education users. Topics include a library skills training program delivered via the World Wide Web; research information skills; Internet course development; current awareness service; the library's home page; electronic libraries;…

Discusses methods used at the University of Washington libraries to assess user needs, satisfaction, and library performance. Describes the triennial user surveys used in the past as well as the new ARL's (Association of Research Libraries) LibQUAL+ methodology that focused on quality of service and library support through a Web-based survey.…

Discussion of the impact of distance education on academic libraries focuses on marketing aspects. Topics include the rapid expansion of educational computing; the maturing of higher education; the World Wide Web as competitor to academic libraries; business purposes of academic libraries; distance education strategies; servicing market segments;…

Investigated the psychometric integrity of scores from the LibQUAL+ evaluation of perceived library service quality conducted by ARL (Association of Research Libraries). Examines score structure, score reliability, score correlation and concurrent validity coefficients, scale means, and scale standardized norms, and considers the potential of the…

Selection of electronic resources--CD-ROMs, dial access databases, electronic journals, and World Wide Web products--requires a more extensive set of criteria than do print resources. Discusses two factors influencing collection development of electronic products: technology options and licensing issues, and outlines how traditional selection…

Considers the impact of services public libraries provide to union members, particularly access to computers, based on experiences with the SEIU (Service Employees International Union). Topics include training; resources for families; education; and Locals Online, a program that provides training and Web content to SEIU local unions. (LRW)

Describes the design of an online exhibit about the history of the United Farm Workers union that was created on the World Wide Web by the Walter P. Reuther Library/Archives of Labor and Urban History. Discusses Web design, hypertext links, and ease of navigation. (Author/LRW)

Describes a distance education online information literacy course developed at Ohio State University libraries that used interactive tutorials, Web-based tests, and practice-oriented worksheets. Discusses course management software; measures of success, including performance on assignments, final grades, and student attitudes; communication…

Explores the interdisciplinary nature of interdisciplinary research, provides a brief explanation of the Integrative Review of Research of which meta-analysis can be a part, and describes the librarian's role, particularly in data collection. Discusses developing trends in the area, including the use of the World Wide Web. (Author/LRW)

The World Wide Web has generated a dramatic increase in the availability of electronic journals. Discusses the development of electronic publishing: CD-ROM systems, local data loading, and pre-Web online environments; and outlines remaining obstacles to libraries making the leap from paper to electronic collections: critical mass, aggregation,…

Three attempts at consensus lists of evaluation criteria for the Web are compared with reviews in "Choice" magazine. There is little agreement on the most important/appropriate criteria for a Web site's value, and few of the criteria appear in the sample reviews, suggesting a continued lack of consensus. The extreme rapidity of change in the Web…

Compares traditional cataloging to Web-based. Discusses intellectual-access issues as they apply to reference services today, and outlines deficiencies in traditional cataloging, and corresponding attributes of Web-based intellectual access. Notes ways that catalogers and public-service librarians can address these issues. (Author/AEF)