Describes a study that used survey questionnaire and case study methodologies to compare proportional relationships among services to children, teenagers, and adults in California public libraries during fiscal years 1977-78 and 1982-83. It is concluded that the findings both support and refute the belief that youth services received limited…

Discussion of interlibrary loan transaction fees and their effect on user requests focuses on a case study of the library of the State Historical Society of Wisconsin. Comparisons are made between charging and noncharging conditions, and it was found that only public libraries showed a decrease in interlibrary loans after fees were initiated. (31…

Describes a study that (1) compared the amount of professional input into the decision-making process between board administered and municipally integrated public libraries, and (2) examined the relationships between levels of centralization (participation in decision making and hierarchy of authority), complexity (occupational specialties,…

Presents statistics from 1978 survey of public library patrons concerning relationship between distance and library usage and compares them with results from 1968 survey. Data for branch libraries showing effects of age, education, and mode of transportation used are discussed, and three specific contexts are examined. Seven sources are cited.…

Describes a study that examined the impact of federated library systems on member library services, resources, and operations in Pennsylvania. The discussion includes a rationale for the research methodology used, and comments on the absence of reliable library statistics and published reports as a basis for comparison with pre-systems situations.…

Survey of 547 public library reference librarians compared to a similar study of teachers indicates that: 35% of librarians experienced burnout; burnout was high where role ambiguity and role conflict were present; role variable use in predicting burnout was statistically significant; comparison with teachers showed similarities and differences.…

Study of New Zealand public library effectiveness duplicates research by Childers and Van House which examined the multiple constituencies model of organizational effectiveness. Librarians, users, and councillors rated performance indicators identified from the literature, and similarities and differences between the two studies are reported. A…

Describes a study that investigated the quality of interlibrary loan services in Canadian public libraries from the library's and the user's perspectives and then compared results. Measures of interlibrary loan performance are reviewed; an alternative conceptualization of service quality is discussed; and SERVQUAL, a measure of service quality, is…

Describes a study of a large urban public library system that compared levels and sources of stress and job satisfaction between public service and technical service employees. Relationships among work load, job content, and job satisfaction are examined, working relationships among employees are discussed, and the organizational climate is…

The first of a two-part series covers research published since 1970 that is directly relevant to interlibrary loan in the United States, with emphasis on studies of total volume, growth rate, nature of exchange relationships, characteristics of requests and types of material requested, users and uses, and financing. (47 references) (EJS)

This study was designed both to determine if patrons are able to discern differences in library performance and to investigate relationships between patron evaluation and use of public libraries. Highlights include study procedures, instrumentation, data collection, results of data analyses, and interpretation of results. Eighteen references are…

Describes study that was conducted to determine whether the search process is the same for academic, public, and school library users. Cognitive models of information seeking are discussed, users' attitudes during the search process are described, the role mediators play is examined, and future research needs are suggested. (26 references) (LRW)