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Peer reviewedHebert, Francoise – Library and Information Science Research, 1994
Describes a study that investigated the quality of interlibrary loan services in Canadian public libraries from the library's and the user's perspectives and then compared results. Measures of interlibrary loan performance are reviewed; an alternative conceptualization of service quality is discussed; and SERVQUAL, a measure of service quality, is…
Descriptors: Comparative Analysis, Correlation, Evaluation Criteria, Evaluation Methods
Peer reviewedShoham, Snunith; And Others – Library and Information Science Research, 1990
Describes a study of the Tel Aviv library system that examined the factors influencing the service range distances of branch libraries and the differences among them in amount of library use. The literature of spatial aspects of public services is reviewed, the geostatistical methodology is explained, and socioeconomic factors are discussed. (19…
Descriptors: Branch Libraries, Case Studies, Correlation, Foreign Countries
