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Mental Models Theory and Search Outcome in a Bibliographic Retrieval System.
Peer reviewed Peer reviewed
Dimitroff, Alexandra – Library and Information Science Research, 1992
A study investigated the relationship between the completeness of end users' mental models of an online system and their ability to use the system effectively. Although all of the study subjects were relatively successful, those with more complete mental models tended to have better search results than subjects with incomplete or poor mental…
Descriptors: Bibliographic Databases, College Libraries, Graduate Students, Higher Education