A study of the information world of custodial workers at a large university in the South revealed: (1) information needs in the areas of health, career opportunities, and interpersonal relationships; (2) little information exchange among workers; and (3) little use of the public library. The interview schedule is appended. (51 references) (MES)

Fifty women enrolled in an urban Comprehensive Employment and Training Act (CETA) program were interviewed about their use of the mass media and the public library for useful information, preferences in the use of mass media, and their attitudes about source credibility. A 23-item interview guide is appended. (25 references) (EJS)

Describes a study of a large urban public library system that compared levels and sources of stress and job satisfaction between public service and technical service employees. Relationships among work load, job content, and job satisfaction are examined, working relationships among employees are discussed, and the organizational climate is…

Describes the Public Library Effectiveness Study (PLES), which was designed to apply models and methods of organizational effectiveness research to public libraries. Indicators of public library effectiveness are described, factor analysis results are presented, implications for evaluating library performance are discussed, and further research is…