Discusses the study of libraries as complex organizations and describes theoretical organizational models that have been used to investigate libraries. The concepts of complexity, centralization, and formalization are examined; occupational specialty, professional training, and knowledge specialization are explored; and further research is…

Examines the application of the Fishbein and Ajzen model of attitude-behavior consistency to research in library and information science (LIS). The components of the model are explained, two examples of LIS research are presented, and there is a brief review of areas in LIS that could benefit from attitude-behavior consistency research. (Contains…

Develops a conceptual model which places public library use in the context of a series of interrelated decisions made by consumer about allocating time to various activities based on relative costs and benefits, and tests the model against available data on the characteristics of public library users. Seventeen references are included. (EJS)

A model for the organization of multitype library networks was tested on the l43 networks in the United States with public, academic, school, and special library members. Eight indicators of organization and their interdependence were measured: planning, governance, funding, communication and delivery, configuration, administration, evaluation,…

Public library effectiveness efforts are placed within the context of theoretical and empirical research on organizational effectiveness. The construct, measures, and determinants of public library effectiveness are investigated, and a possible model of the determinants of public library output measures is presented. (Author/EM)

A study investigated the relationship between the completeness of end users' mental models of an online system and their ability to use the system effectively. Although all of the study subjects were relatively successful, those with more complete mental models tended to have better search results than subjects with incomplete or poor mental…

Study of New Zealand public library effectiveness duplicates research by Childers and Van House which examined the multiple constituencies model of organizational effectiveness. Librarians, users, and councillors rated performance indicators identified from the literature, and similarities and differences between the two studies are reported. A…

Describes a study that investigated the quality of interlibrary loan services in Canadian public libraries from the library's and the user's perspectives and then compared results. Measures of interlibrary loan performance are reviewed; an alternative conceptualization of service quality is discussed; and SERVQUAL, a measure of service quality, is…

Presents longitudinal case studies of four students in high school and after completion of college to compare their perceptions of the information search process in libraries. Library user studies are discussed, a model of the search process is described, and implications for the design of information systems are suggested. (36 references) (LRW)