Explores effects of differential quality of leader-member exchange on cooperative communication among work group members. Suggests that the nature of an individual's exchange with his/her leader and his/her leader's upward leader-member exchange significantly impact perceived use of coworker cooperative communication. Provides evidence of linkage…

Explores some of the reasons behind the growing interest in publishing and reading the new genre of popular management writing that draws its inspiration from well-known works of literature, theater, and film. Raises questions posed by this emergent genre for research and teaching agendas. (SR)

Explores how domination was created, enacted, and maintained in the acquisition of Ozark Airlines by TWA. Uses the concepts of resources, hegemony, and resistance from the functionalist, Marxist, and postmodern traditions, respectively, to understand power-as-domination as a complex communication process. Reveals how communication practices were…

Provides an overview of research in corporate communication, focusing on achievements found in the international academic literature in both communication and business school disciplines. Gives three key concepts in such research: corporate identity, corporate reputation, and orchestration of communication. Advocates an interdisciplinary approach…

Explains a comprehensive, prescriptive, situational approach for responding to crises and protecting organizational reputation: the situational crisis communication theory (SCCT). Notes undergraduate students read two crisis case studies from a set of 13 cases and responded to questions following the case. Validates a key assumption in SCCT and…

Analyzes differences and conflicts in intercultural business communication between Israeli and Indian businesspeople, also analyzing their communication sources and strategies. Finds that communication problems between international managers are better explained by focusing on differences between their discourse systems rather than global…

Proposes a framework for organizing and conceptualizing the interdisciplinary research on customer service encounters. Describes the three categories into which service behaviors tend to fall. Outlines areas of service behavior that future research should consider. (HB)

Assesses strategies employees use to express upward dissent within contemporary organizations. Indicates that employees used direct-factual appeal, repetition, solution presentation, circumvention, and threatening-resignation strategies for expressing upward dissent. Provides support for the exit-voice-loyalty model (and subsequent revisions) of…

Presents findings of a longitudinal study comparing the communication experiences of newcomers and geographic transferees facing new positions of employment within one organization. Shows how new employees increase requests for information from peers and supervisors. Advocates increased organizational assistance for newcomers. (HB)

Compares the original and the current status of procedures documentation, a business communication genre. Advocates changing the perception of what the genre ought to be by looking not only at the end product being created but also at the process that created it. Justifies the shift by the changing global environment for effective management…

Provides a conceptual overview of the four studies on management writing included in this issue. Relates research on written management communication to evolving conceptions of workplace literacy. Argues that stronger emphasis should be placed upon innovative methods of creating organizational attention to managers' writing as both process and…

Explores how "Fortune" (a popular media periodical that helps shape popular management discourse) articulates preferred interpretations of the new information-based economy and its relationship to globalization. Compares this with an alternative and dissenting point of view that directly contradicts "Fortune's" celebratory…

Describes and contrasts the communication behavior of Hong Kong Cantonese bilingual speakers as they interact in comparable first- and second-language strategic formulations and decision-making meetings. Finds similarities in terms of volume, context level, and ideas; and differences in areas of turn-taking frequency, length of spoken time per…