Summarizes key findings from counseling, advisement, and intercultural communication literature that are associated with multicultural competence, including the academic and modeling role of the advisor. Offers a conceptual framework of standards for developing multicultural communication advisement competence. (Author/DB)

The impact of registration procedures on advising at Western New England College is analyzed, and some constructive changes are identified. A checklist for analysis of how well the registration process serves the needs of students and their advisors is provided. (MLW)

The methodology used in a computerized student evaluation model that has been used for four years is explained. The steps involved in designing a questionnaire and in implementing a student evaluation are identified. The improvement of advising services and advisor performance based on student feedback are described. (Author/MLW)

One is best able to teach when familiar with student needs and experiences. Cognitive developmental theory can enhance the "art of teaching" and understanding the cognitive stages of student development can help the advisor appreciate a student's perspective. Cognitive theory is translated into useful advising strategies. (MLW)

Because of previous barriers within the educational system, scant research has been done to evaluate the effectiveness of existing advising systems. A project of the National Academic Advising Association to establish research priorities for the organization is reported. (MLW)