In "Utilization Focused Evaluation" (1997), Patton introduced the term "process use" to describe changes in thinking and behavior, whether at the individual, program, or organizational level, as a result of one's participation in an evaluation, irrespective of the evaluation results. In conversations with stakeholders, Patton found that although…

Reviews critical dimensions in evaluation that emerge from efforts to promote use within a context of stakeholder participation. Case examples illustrate two potentially problematic domains: stakeholder selection and depth of stakeholder involvement. (Author/SLD)

Explores how evaluation leads to transformative learning in organizations and addresses the increased use of evaluation processes and findings and evaluators' roles and practices. Also describes the theories underlying constructivist and transformative learning. (SLD)