The chapter explores critical roles of internal evaluators in contemporary organizational settings. The need is highlighted for an expanded, reconfigured, unorthodox set of roles and styles of work to meet the needs of the emerging learning organizations effectively. A discussion of major categories of internal evaluator roles emerged from the…

This chapter explores how the structure of large complex organizations such as Cooperative Extension affects their ability to support internal evaluation of their programs and activities. Following a literature review of organizational structure and its relation to internal evaluation capacity, the chapter presents the results of interviews with…

Decision makers in nonformal education programs can maximize the utility of their evaluation investment and improve program effectiveness by being more mindful of the potential uses of evaluation information. Evaluation use is a multifaceted construct that may include, but is not limited to, the implementation of evaluation recommendations or…

This final chapter summarizes the areas of consensus in the debate on method choice, including considering the nature of the primary evaluation questions, the nature of the phenomenon being evaluated, the constraints on the evaluation, and ethical issues. Pragmatic suggestions based on these areas as well as areas still in contention are offered.…