The experiences of the University of Richmond and others institutions indicate that incentives, direct and tangible or indirect and intangible, reflecting the realities of academic life enhance opportunities for initiative and collegiality. (MSE)

Adaptation of the Total Quality Management approach to organizational improvement at Oregon State University involved creation of 10 pilot finance and administration teams and implementation of a 10-step problem-solving process. The approach has improved staff morale as well as client services. (MSE)

Hoechst Celanese, one of the world's largest pharmaceutical and chemical companies, used an Innovation Model as a framework for integrating the technology, business, and human factors needed to solve problems and create business successes. The model involved three elements (expertise, skills, and motivation). An experiential course in principles…

Budget reforms adopted at the University of Montana and by the Arkansas state higher education system illustrate a variety of strategies for long-range planning. These efforts include reform of faculty collective bargaining, funding based on productivity enhancement, and a multiyear fiscal plan encompassing both operating and capital budgets. (MSE)