This paper describes how various formal planning approaches were developed and applied at Pennsylvania State University. Phases (horizontal reduction, vertical reallocation, strategic planning, and strategic management) are identified as are principles including planning for change on the margins and continuity, providing for feedback, and…

Four different higher education case studies are offered as contexts for exploring the implications of the draft code of ethics prepared by the Committee on Standards and Ethics of the Association for Institutional Research and of the strategies for ethical decision making. (MSE)

By identifying and weighing the effects of an act on each constituency, a matrix based on John Stuart Mill's theories of utilitarianism illuminates and helps resolve complex ethical dilemmas. Application of the approach is illustrated with a simulated case study concerning the issue of reputation in a small private college. (Author/MSE)

Analysis of the first cycle of academic program review at the College of St. Catherine (Minnesota) discusses recommendations resulting from reviews, insights about faculty and committee perceptions, and new directions for the second cycle. It is noted that the second cycle will focus more on program activities and output than on traditional input…

As the largest university in the state, Virginia Polytechnic Institute and State University has developed a reputation as a computer-intensive, technology-rich environment. A case study examines the growth of this environment, the evolving relationship between technology and teaching and learning, and how assessment has recently assumed an…

The "academic ratchet and administrative lattice" framework for examining costs and productivity in college administration is applied to the University of Delaware. The productivity of academic units is analyzed quantitatively and issues in overstaffing and overbudgeting of administrative units are discussed. Faculty staffing trends from…

This article details the four-year implementation of Total Quality Management at Delaware County Community College (Pennsylvania) to conserve resources, improve effectiveness, assure quality, and increase participation in decision making. Reported are planning, execution, and monitoring activities of the Implementation Team; specific problems…

Oregon State University implemented Total Quality Management in nine phases: exploration; establishing a pilot study team; defining customer needs; adopting the breakthrough planning process; performing breakthrough planning in divisions; forming daily management teams; initiating cross-functional pilot projects; implementing cross-functional…

The National Science Foundation's Computer-Aided Science Policy and Research database system provides microcomputer-based access and manipulation of multiple national databases for federal and now institutional use. Applications at West Virginia University, Portland State University, and the State University of New York at Buffalo pilot tested the…

Franklin and Marshall College (Pennsylvania) has used institutional mission, strategic planning, lessons learned from previous experience, and sound general management principles to guide reallocation of resources during a period of financial constraint. The objective was repositioning, not retrenchment, and the resulting academic program is…

Qualitative case studies of graduate students, focusing on student socialization, are critical for understanding the student experience. Because of the departmental nature of graduate study, cross-departmental studies may be not be as revealing. The qualitative case study approach is particularly useful in examining minority student experiences.…

Total Quality Management, based on theories of W. Edward Deming and others, is a style of management using continuous process improvement characterized by mission and customer focus, a systematic approach to operations, vigorous development of human resources, long-term thinking, and a commitment to ensuring quality. The values espoused by this…

Summaries of the design, planning, and implementation of performance funding programs in Arkansas, Colorado, Florida, Kentucky, Louisiana, Minnesota, Missouri, Ohio, South Carolina, Tennessee, and Washington reveal the challenges and opportunities of this reform approach. Performance measures and objectives and the history of the program in each…

Constructing a longitudinal student outcomes data file takes careful planning and attention to detail, but investment in such a resource yields substantial dividends in the ability to document and explain complex patterns of student success. (Author)

Involvement of the institutional research office at the University of Texas at Austin in integration of student-athlete data into the central database is described, including identification of data maintained in different offices, internal and external data reporting needs, and expansion of central files. Lessons learned from the effort are…