Before communicating any information, institutional researchers should answer four diagnostic questions: Who's asking? What for? What's the proper medium? What happens next? (MSE)

Most decisions are made not by individuals but by groups. Knowing how the group process works and how information enters it can improve the quality of decisions, and can enhance the institutional researcher's role as data supplier and lead methodologist. (Author/MSE)

The effective communication of desired information between the generator and the user requires one to accommodate variances in decision-making style, behavior, and context. The premise that decision making in organizations follows the classic rational model is discussed. (Author/MLW)

Information use can be defined in many ways depending on a variety of organizational, personal, and presentational factors. The experience of evaluation researchers provides some guides for practice. (Author/MSE)

Organizational barriers to information use vary with types of decisions and the phases of information collection, analysis, and communication. Strategies suitable for one environment will not always work in others. (Author/MSE)

Institutional researchers can use cognitive psychology theory and research to improve their support of academic decision-makers and to improve how information is communicated and used. (Author/MSE)

Written reports still constitute the primary means of communicating institutional research findings. They may have a variety of formats, but should always rest on a well-documented research process. (Author/MSE)

New technologies have increased the speed with which research results can be disseminated and enable new forms of iterative problem solving, but must be used deliberately and with care. (Author/MSE)

Institutional researchers are often called on to compare financial performance across institutions as part of comprehensive institutional management teams. Several types and sources of national data, including databases and publications, are appropriate for this, each with particular strengths and limitations. Three sources also provide…

Review of literature concerning the use of program review in higher education lists sources discussing the review process, focusing on the links between program review and other institutional processes, and addressing application of program review principles and practices to different higher education settings. Critical factors for successful use…

Successful implementation of assessment requires effective administrative leadership to get started, convert data to information, and use the information in making improvements. Assessment may pay its greatest long-term dividends as an organizational device for directing scarce reserves of institutional attention to teaching and learning. (MLW)

The politics of information on college campuses are seen in national, regional, and statewide concern with planning, management, and evaluation. Concepts, methods, and information-processing styles in each of these three institutional functions have been greatly influenced by political pressures in the past 15 years. (Author/MLW)

The results of student outcomes studies are of little value if they are not used in institutional planning and decision-making. Use of results can be made more effective if researchers understand the obstacles to information use on most campuses and tailor their presentations to overcome them. (Author/MSE)

A statewide performance funding initiative provided a strong incentive to examine student outcomes. The result has been a systematic program of data collection and dissemination that has significantly affected both the curriculum and the university's budgeting process. (Author/MSE)

The development of institutional performance indicators in higher education is viewed as part of a broader approach to management information and decision making. The experience of the National Center for Higher Education Management Systems in developing useful information from raw data, selecting appropriate performance indicators, and applying…