Despite their apparent popularity among those seeking degrees and credentials, today's colleges and universities face several interrelated public criticisms and concerns. When these competing concerns about student success, productivity, cost, and educational effectiveness all collide at the campus level, they create an array of campus tensions…

The effective communication of desired information between the generator and the user requires one to accommodate variances in decision-making style, behavior, and context. The premise that decision making in organizations follows the classic rational model is discussed. (Author/MLW)

Recent evidence suggests that traditional cost analysis may not be the most appropriate way to justify educational budgets. This article suggests that using constructed cost models to develop operating budget requests can help ensure that the distinction between legitimate information needs and managerial autonomy is maintained. (LBH)

An important part of strategic or long-range planning is assessing the environment external to the institution. Many statistics are already compiled by external agencies. Some sources of information are identified, an assessment classification procedures is presented, and a sample of excerpts of the results of an assessment is provided. (MLW)

Data-mining technology's predictive modeling was applied to enhance the prediction of enrollment behaviors of admitted applicants at a large state university. (Contains 4 tables and 6 figures.)

This chapter describes how an action research framework facilitates using evaluation and assessment results to improve programs and demonstrate institutional effectiveness. (Contains 1 table.)