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Using Total Quality Management Tools to Improve Organizational Wellness.
Peer reviewed Peer reviewed
Koberna, Sharon; Walter, Pam – New Directions for Institutional Research, 1993
Rio Salado Community College (Arizona) uses Total Quality Management tools for four purposes: meeting facilitation; process definition; project selection; and data gathering and analysis. Implementation has helped clarify major issues and depersonalize problems, allowing the continuous improvement team or other group to move forward. (MSE)
Descriptors: Case Studies, Educational Quality, Information Utilization, Institutional Research