Policy analysis is a two-stage process of (1) diagnosing the problem and (2) unraveling the parts in it played by the policy issue, environment, factors affecting implementation, and proposed alternatives. In higher education, this requires a thorough understanding of the unique higher education environment. (MSE)

The key to the success of decision support systems will be the way that institutional researchers integrate the variety of specific and personal systems into a viable and coordinated institutionwide system. (Author/MLW)

While microcomputers may be easy to acquire and put into use, advance consideration of some pertinent issues will ensure that they are used successfully for planning and management support. (Author/MLW)

Microcomputer technology is direct, personal, and well suited for the task of decision support. Learning to use it constructively and effectively to improve higher education management is the challenge of the immediate future. (Author/MLW)

Noting that mathematical modeling is a relatively new phenomenon in higher education and that much can be learned from the misdirections and mistakes that characterize modeling in general, the author describes major criticisms of modeling and suggests improvements, particularly in communication between modelers and potential model users. (JT)

The use of computerized decision support systems in higher education for making tactical institutional decisions is reviewed, with attention to the kind of administrative problems that lie somewhere between programmed to nonprogrammed decisions and require a combination of computer support and administrative judgment. (MSE)

Elements that the University of Akron, Furman University, and Wichita State University believe to be essential for mounting a successful program for change are identified: definition of institutional mission, top administrative support, leadership development, comprehensive change programs, emphasis on communication and process, and merging of…