The community college environment is complex and dynamic, requiring constant monitoring. To ensure that workforce education, a core component of community colleges' missions, remains aligned with colleges' environments, responsive to employers' needs, suited to students' interests and abilities, and current in content and technology, it is…

At Samford University (Alabama), Total Quality Management methods and tools were used to reorganize the library. The professional librarians formed the quality team. Focus on customer needs and restructuring of staffing and organizational processes have resulted in both quantifiable and less tangible improvements in service and environment. (MSE)

Hoshin, or breakthrough, planning is the Total Quality Management method of integrating strategic planning into the daily work of organizational units. Delaware County (Pennsylvania) Community College's adaptation of the process and its use in daily management are described and presented in the form of a flow chart. (MSE)

At Samford University (Alabama), Total Quality Management principles were used effectively to revitalize an ailing nursing education program, through systematic evaluation of teaching, advising, and admissions processes. Faculty, staff, and student involvement and commitment to the quality assessment process were key factors in success. (MSE)

The purpose of this research is to discuss development of the Logistical Tracking System (LTS)1 and evaluate the changes in processes and procedures at the University of Texas-Dallas (UT-Dallas) that were due to implementation of a new type of technology. The chapter elaborates on the positive and negative aspects of designing and constructing a…

At Fox Valley Technical College (Wisconsin), application of Total Quality Management (TQM) brought positive outcomes and other effects. Areas in which TQM was used are considered, including admissions, employee safety, customer focus, policy formation, management performance appraisal, student services, creation of a self-managing class, TQM for…

A case history is presented that recounts the evolutionary development of a unified evaluation, budgeting, and planning system at Michigan State University. It is a system that is strongly based on the collection and analysis of department, college, and institutional data. (Author/MLW)

The article proposes that the key to tracking and evaluating the academic progress of college students, particularly at complex institutions, is development of a longitudinal tracking system with flexibility to support a diverse community of users and applications. Considerations for efficient maintenance and effective use of such a system are…

The conditions facing postsecondary education during the 1980s, it is suggested, call for institutional planning styles that are comprehensive, systematic, public, regular, and expansive. The formal democratic style is described as a comprehensive planning process that requires all departments to submit their plans to the college. (Author/MLW)

Although different in nature from academic activities, college fund raising also requires planning and management. To develop more responsive executive information systems, development officers must take the lead, ask the right questions, and work closely with campus institutional researchers, registrars, enrollment managers, and computer…