Surveys and benchmarks continue to grow in importance for community colleges in response to several factors. One is the press for accountability, that is, for colleges to report the outcomes of their programs and services to demonstrate their quality and prudent use of resources, primarily to external constituents and governing boards at the state…

Describes the purposes and roles of institutional researchers: (1) describe the institution, (2) analyze alternatives, (3) present the best case, and (4) supply impartial evidence, noting three dualities internal vs external demands; academic vs administrative culture; and institutional vs professional role that are particularly relevant. Also…

Contends that the application of principles and analytical techniques of economics shows higher education to be generally more productive than other private and public enterprises. Suggests how institutions that exploit productive opportunities, which increase the value of student-embodied abilities to create and produce, will survive and prosper.…

The rationale for state-level program reviews in hiqher education is illustrated by case studies in Florida and New York. Different approaches to evaluation, reviews of existing programs, and agency structure and responsibilities are also discussed. (MLW)

This chapter uses a case study to develop a set of contexts and conditions for improving the alignment of purposes of alumni survey research within and across higher education institutions. (Contains 2 tables.)

A study of program review at 156 community colleges shows that it is widely used for accountability and program improvement; that substantial use is made of results; and that key leadership support, organizational communication, a clear understanding of purposes, and frequent action on program review recommendations at all organizational levels…

The processes and effects of state performance audits of postsecondary academic programs are illustrated by case studies in Wisconsin and Virginia. Main problems are: the difficulty of establishing legislative intent; lack of appropriate performance indicators, measures, and standards, and issues of timeliness and impact. (MLW)