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Accountability Measures in Workforce Training
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Phillippe, Kent A. – New Directions for Institutional Research, 2005
Accountability and reporting mechanisms go hand in hand with government programs that promote workforce development. This chapter describes current practice in the United States and suggests how institutional researchers can help improve the process of documenting outcomes. (Contains 1 table.)
Descriptors: Institutional Research, Accountability, Community Colleges, Research Reports
Total Quality Management Is Total at Fox Valley Technical College.
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Tyler, Carol R. – New Directions for Institutional Research, 1993
At Fox Valley Technical College (Wisconsin), application of Total Quality Management (TQM) brought positive outcomes and other effects. Areas in which TQM was used are considered, including admissions, employee safety, customer focus, policy formation, management performance appraisal, student services, creation of a self-managing class, TQM for…
Descriptors: Administrator Evaluation, Case Studies, Change Strategies, College Planning