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Peer reviewedGappa, Judith M. – New Directions for Institutional Research, 1993
Three models for college and university decision-making about scarce resources are outlined: (1) shared governance, (2) corporate management, and (3) total quality management. Two underlying principles of all the models are, first, that faculty are the heart of the institution and, second, that successful institutions are governed through the…
Descriptors: Administrator Role, Business Administration, College Administration, Governance
Peer reviewedWalter, Pam – New Directions for Institutional Research, 1993
At Rio Salado Community College (Arizona), project documentation is the final step in the continuous improvement cycle. This stage is very important because it assists others in understanding the work the team has done and documents in detail when, where, how, and why process changes were made. (MSE)
Descriptors: Case Studies, Change Strategies, College Administration, Educational Quality
Peer reviewedHeverly, Mary Ann; Parker, Jerome S. – New Directions for Institutional Research, 1993
Hoshin, or breakthrough, planning is the Total Quality Management method of integrating strategic planning into the daily work of organizational units. Delaware County (Pennsylvania) Community College's adaptation of the process and its use in daily management are described and presented in the form of a flow chart. (MSE)
Descriptors: Case Studies, College Planning, Community Colleges, Educational Quality
