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Peer reviewed Peer reviewed
ERIC Number: EJ433118
Record Type: Journal
Publication Date: 1991
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0271-0579
EISSN: N/A
Available Date: N/A
Total Quality Management Goes to Community College.
DeCosmo, Richard D.; And Others
New Directions for Institutional Research, (No. 71 Total Quality Management in Higher Education) v18 n3 p13-25 Fall 1991
This article details the four-year implementation of Total Quality Management at Delaware County Community College (Pennsylvania) to conserve resources, improve effectiveness, assure quality, and increase participation in decision making. Reported are planning, execution, and monitoring activities of the Implementation Team; specific problems encountered; benefits; and impact on the Institutional Research Office. (DB)
Descriptors: Case Studies, College Administration, Community Colleges, Competition, Decision Making, Educational Quality, Higher Education, Institutional Research, School Effectiveness, Total Quality Management
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: Administrators; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A