A pilot study of the use of an investigative journalism document-tracking procedure in the evaluation of library operations is discussed. The technique provides a straightforward but powerful method of evaluation that is equally applicable in simple studies and complex investigations. (Author/AL)

Program theory and implementation process theory contribute, respectively, to specifying the what and the why of program delivery. This article discusses the relationship between these two theories and the types of data collection methods that can be derived from each in order to contribute to more comprehensive evaluation designs. (JAZ)

The ERS Standard for Program Evaluation encompass front-end analysis, evaluability assessment, formative evaluation, impact evaluation, program monitoring, and evaluation of evaluation. Written as simple admonitory statements, the Standards are organized into sections on formative and negotiation, structure and design, data collection and…

Effective internal evaluation requires dependable data for decision makers. Influences on clinical and fiscal data dependability are discussed. The focus is on organizational influences, data quality control, and staff concerns. (Author/PN)

The unique characteristics of the organizational context are reviewed, and it is shown how internal evaluation fits within them. The major factors that define the organizational context are delineated, including the emergence of the evaluation resource management function. (PN)

New media, such as electronic mail and word processing, are playing increasingly important roles in communication activities, especially in organizational settings. This article reviews the process by which new media are diffused, and describes some characteristics of new media that have implications for evaluation research. (Author/BW)

The organization and operations of an evaluation unit in a local governmental agency are presented. How local evaluation units manage (1) external relations (to obtain funding, to gain access to data sources, and encourage evaluation use) and (2) internal operations (including staffing, communication, data collection, and analysis) are described.…