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| Program Evaluation | 2 |
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| New Directions for Program… | 2 |
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Peer reviewedHendricks, Michael – New Directions for Program Evaluation, 1981
An innovative new evaluation unit in the U.S. Department of Health and Human Services is detailed. This unit, the Office of Service Delivery Assessment (SDA), regularly briefs the Secretary on the services delivered to clients at the local level. The process of the SDA is described and conclusions are offered. (Author/GK)
Descriptors: Delivery Systems, Evaluation Methods, Federal Programs, Human Services
Peer reviewedKiresuk, Thomas J.; And Others – New Directions for Program Evaluation, 1981
The consumer of a service is of primary importance when defining groups most concerned with program impact. Program effectiveness for the consumer may be increased through the use of certain guiding principles based on the extension of existing quality assurance and program evaluation methodologies. (Author/RL)
Descriptors: Accountability, Delivery Systems, Evaluation Methods, Human Services
