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Mullendore, Richard H.; Wang, Li-Shing – New Directions for Student Services, 1996
Describes the evolution of a model, developed by student affairs officials, which outlines a planning process for implementing Total Quality Management. Presents step-by-step instructions for the model's deployment and discusses such issues as transitions, planning forms, goals, and professional and personal growth needs. (RJM)
Descriptors: Change Strategies, College Administration, Educational Change, Higher Education
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Kendall, Janet Ross – New Directions for Student Services, 2005
Providing high-quality student services to students enrolled in distance education programs is a critical link to the academic success of this growing student population. (Contains 7 figures.)
Descriptors: Internet, Distance Education, Total Quality Management, Student Personnel Workers