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Higher Education	2
Program Development	2
Student Personnel Services	2
Student Personnel Workers	2
Total Quality Management	2
Case Studies	1
Change Strategies	1
College Administration	1
Delivery Systems	1
Discourse Communities	1
Distance Education	1
Educational Change	1
Internet	1
Models	1
Program Implementation	1
Quality Control	1
Resource Allocation	1
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New Directions for Student…

Author

Kendall, Janet Ross	1
Mullendore, Richard H.	1
Wang, Li-Shing	1

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Journal Articles	2
Reports - Descriptive	2

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Higher Education

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Tying Resource Allocation and TQM into Planning and Assessment Efforts.

Peer reviewed

Mullendore, Richard H.; Wang, Li-Shing – New Directions for Student Services, 1996

Describes the evolution of a model, developed by student affairs officials, which outlines a planning process for implementing Total Quality Management. Presents step-by-step instructions for the model's deployment and discusses such issues as transitions, planning forms, goals, and professional and personal growth needs. (RJM)

Descriptors: Change Strategies, College Administration, Educational Change, Higher Education

Implementing the Web of Student Services

Peer reviewed

Direct link

Kendall, Janet Ross – New Directions for Student Services, 2005

Providing high-quality student services to students enrolled in distance education programs is a critical link to the academic success of this growing student population. (Contains 7 figures.)

Descriptors: Internet, Distance Education, Total Quality Management, Student Personnel Workers